Recent studies says that e-Government implementation are:
The Root Cause
Based on Research
The World Bank (WB) study revealed that a large amount of investment to provide e-Government services are not a guarantee of success without sufficient public participation in the development and implementation process.
Community support will come in the form of demand for new services as a result of the awareness of the opportunities offered by faster and better services of e-Government. Is your agency services gain sufficient support from the community?
A better service of e-Government should capable of conducting interoperability that requires National e-Gov Enterprise Architecture. Is your system capable of doing interoperability?
Enterprise Architecture needs stardard adoption. What dataset of your agency that being adopted either by the central Government or by the Industry as a standard in National e-Gov Enterprise Architecture?